HOTMAIL AND AOL USER REGISTRATION PROBLEMS

[webmaster]

If you are an AOL reader then you are probably NOT receiving your notification mails from us about topics in the forum. That's because I've noticed that AOL are bouncing your emails again!!! This means that they are returning the emails to us before you even get to see them.

I've contacted AOL about this but who knows how motivated they'll be to sort it out, particularly as I'm not even a customer of theirs. May I suggest that you AOL users email the the AOL postmaster (I think the address is postmaster@aol.com ) yourselves and request that TotalFrance mail be let through to you so that you don't miss your communiques.

I'll continue to do what i can from here but it's you customers who have the real power.

_________________
Regards
Finlay

[Monika]

We've discovered from a couple of new members that some hotmail account users are not receiving their registration confirmation emails.

This seems to apply only to Hotmail users who have recently updated to the new version on Hotmail. Apparently the new version marks a lot of unknown mail as 'spam' or 'junk' and puts it straight into the 'junk' folder.

If you are registering here on Total France, please be aware of this and check your 'junk' folder.

Although we have had no reports of this on other webmail accounts, it's something that is maybe worth checking if you don't receive your confirmation email.

Monika

[allenems]

It depends what the hotmail users have set their spam settings at. I only receive in my inbox my addresees and who i have put in my safelist. So a new mail coming in goes to junk mail and as you say they need to check junk mail then save the address in thier safe list then in the future it will arrive in inbox.

[i_b]

If you are an AOL user you may like to read their new Terms Of Service. There has been a bit of an “uproar” and they have lost quite a few users recently – mainly because many did not like some new bits in the updated Terms Of Service (for example “You waive any right to privacy.”).

AOL seem to be back-tracking a bit and are calling it a linguistic “tidy-up”. They are also trying to confuse AIM TOS changes with their own TOS changes. I’m sure that many people are not terribly concerned if AOL should read their personal communications – what people don’t like is when AOL take the same attitude and totally disregard personal privacy. I guess it remains to be seen how far they will backtrack in relation to how many users they will lose.

[webmaster]

Some BT users also report difficulty receiving confirmation mails.

God knows what BT does with them! The mails are not bouncing back here so I assume that BT is diverting them somewhere without the owner's permission.

If you are a BT user who is not receiving a confirmation email, please check ALL your folders, and also your spam settings to ensure that you are not blocking our mails automatically.

You might try 'white listing' Total France to signal to your ISP that you WANT to receive the confirmation mail.

_________________
Regards
Finlay

[Chrisdubna]

[webmaster]

Hi Chris

It's good advice, but probably easier to implement with list members who are part of a cohesive group. Francophiles tend to be wanderers at first, and if they alight on TF just in passing then they are unlikely to establish a new email provider just to register.

Once registered however, then many do change problematic addresses in order to maintain the flow of notification emails.

The problem is that initial use of certain email providers may mean they never get registered to begin with

_________________
Regards
Finlay

[transmanche]

[Chrisdubna]

[bd3cc]

I am an AOL user and am receivig topic reply notifications promptly and do not have a problem.
I did receive notification of changes/upgrading but it hasn't caused me any problems.
I'll try and confirm this with this and other posts.