Sky System Change - Auto Stand-By

[baz]

Sky have added a new feature in services. They have incorporated an automatic standby mode. The first you will notice if your box is not used for a couple of hours that it has automatically gone into the red light standby. If you do not want this feature, go to Services then No 5 Auto Standby and change.

The situation was that I spent 30 minutes talking to Sky when this happened to me and they sent my box signals to reset it, and even after spending 20 minutes fiddling with my box including removing the cable connections it did not work. This could be another way that they make money on the 7p per minute calls. The point I am making is that the so called technical staff were unaware of this change on Saturday, it was purely by chance that I found the solution in Services.

Baz

[elsie]

This is currently being implemented in a new software release. You can check for the latest update in the system menu; Operating system - 1.2S4FJ EPG version - 3.7.6 for original Sky boxes. Also there is a new item in the System menu for Auto Standby.
They've turned Auto Standby on by default. So if the remote isn't used, after a while the box is turned off. Apparently this is only meant to happen between 11pm and 4am but it happened here in the afternoon afternoon.

The procedure on Sky’s website on how to disable auto standby is
* Press the Services button on your Sky remote.
* Select Setup.
* Push up twice to highlight Auto Standby.
* Push left (or right) once to change ON to OFF.
* Push down once to highlight Save New Settings and press Select.
* Push the Sky button to return to whatever you were watching.

If it happens during the day there is a procedure for disconnecting the satellite feed and reconnecting
http://www.sky.com/portal/site/skycom/skyhelpcentre/producthelp?nodeId=a18bb219-5076-43c0-990f-d7d97acaca2d&articleId=4772510

[ICHABOD]

Ah! So that is why my box is off when I get up in the morning. Started about 6 months ago. I don't suppose it matters much though

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[witsinfr]

Seriously annoying if you're recording a programme to your external recorder and the decoder shuts itself into standby mode.

I know that I would be screaming...

[Bernice]

Seriously annoying if you're recording a programme to your external recorder and the decoder shuts itself into standby mode.

Which is what happened to me a few days ago when I was recording a late programme .... I wondered what was going on!
Thanks Baz for explaining it.
Bernice

[TempsPerdu]

I can see us getting lots of messages about this one... I will capture the relevant posts later as a sticky...

Thanks everyone

Regards
Steve

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À la recherche du temps perdu - In Search of Lost Time and Remembrance of Things Past

[Bernice]

As I said before this has happened to me but when I mentioned it to a friend who lives about 10km away he checked his sky box under services and he has not got a number 5 Auto Standby change option ...
Are Sky upgrading selected (trial?) systems?
Bernice

[Timco]

I'm not sure that it's a trial thingy - more likely that particular manufacturers get their download and then a few days, or weeks later another batch goes out to the next.
Tim

[elsie]

All Sky+ and Sky HD already have it. It has some energy saving benefits for those.

They are slowly working their way through all the standard Sky boxes. It seems it is unlikely to save any significant amount of energy on those.

[SallyBooth]

Many thanks Baz about the standby we though our sat box was on the blink

[mulberry]

A real pain this morning when I carefully left skybox last night on correct channel to watch Aus tennis final in bed, to discover it had turned itself off! I have distribution system around house. What i am puzzled about though is why this feature has suddenly appeared on sky box but is not on skyplus sitting alongside it (we have multiroom) Neither are connected to telephone line so how did they do this and why isn't it on both!

Skyplus box is going through period of closing down unexpectedly and wont restart without a struggle. Also seems to keep making sound like circular saw which stops and starts with different cameras on the TV program being watched! Really. Bizarre or what

[Mandrake]

The downloads for updated versions of the software are occasionally transmitted (like TV programmes). Our old boxes were 'upgraded' about three weeks apart and about 5 weeks after the first posting on satcure about this. The

The other problem sounds like your hard disk may be on the way out.

[TempsPerdu]

Mulberry, you can I believe turn off the power save feature, I don't think it's box dependent. I think it's software version dependent.... which could of course depend on which box you have. I will check ours today to see if the feature has been added to ours yet.

Regards
Steve

_________________
À la recherche du temps perdu - In Search of Lost Time and Remembrance of Things Past

[Timco]

I'm sure you're correct Steve.
It's pretty much what I said in my earlier post - when you get the so called 'upgrade' depends on the make of box.
You just need to keep an eye out for when you get it and then decide whether you need it or not, probably not.
Tim

[AnOther]

Either this 'facility' is taking an extremely long time to roll out or it's random.

I first encounterd it last November and although I have several identical Amstrad boxes, albeit most have different firmware, so far only 2 of them have had the update.

At work I have a rack of 20 identical Panasonic receivers and again only 2 of them have been updated.

Seems no logic to it at all.